Refund Policy

Effective Date: July 1, 2026

Welcome to KGJS Expo. This Refund Policy explains the terms and conditions governing payments made for rental products and services through our official platform.

01Scope

This Refund Policy applies only to payments made for rental products and services available through the KGJS Expo Dashboard.

Rental products may include, but are not limited to:

  • Chairs
  • Tables
  • LED Lights
  • Furniture
  • Display Accessories
  • Electrical Equipment
  • Other event rental items

02Booking Confirmation

A rental booking is considered confirmed only after:

  • Successful payment through the supported payment gateway.
  • Confirmation generated by the KGJS Expo system.

03Cancellation Policy

  • Customers may request cancellation of a rental booking before the rental items are prepared, allocated, or dispatched.
  • Once preparation, allocation, or delivery has begun, cancellation requests may not be eligible for a refund.
  • Each cancellation request will be reviewed individually.

04Refund Eligibility

Refunds may be approved under the following circumstances:

  • Duplicate payment.
  • Accidental multiple transactions.
  • Payment successful but booking was not created due to a verified technical issue.
  • Cancellation approved by the KGJS Expo team before order processing.

05Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Rental items have already been prepared or dispatched.
  • Services have already been delivered.
  • Incorrect product selection by the customer after confirmation.
  • Failure to use the booked rental service.
  • Change of mind after successful booking.

06Refund Processing Time

  • Once approved, refunds will be processed within 7–10 Business Days.
  • Refunds will always be credited to the original payment method used during the transaction.
  • The actual credit timeline depends on the customer's bank or payment service provider.

07Failed or Duplicate Payments

Please contact our support team immediately if:

  • Your account is debited but no booking is created.
  • The same payment is deducted more than once.
  • You experience any payment-related technical issue.

08Payment Gateway Charges

Payment gateway charges, bank charges, taxes, or other third-party processing fees may be deducted where applicable and permitted by law.

09How to Request a Refund

To request a refund, please provide:

  • Order ID
  • Registered Name
  • Email Address
  • Contact Number
  • Reason for the refund request

10Refund Approval

Submitting a refund request does not automatically guarantee a refund. Each request is reviewed based on:

  • Booking status
  • Cancellation timing
  • Order verification
  • Service status
  • Applicable business policies

11Contact Us

For refund requests or payment-related support:

KGJS Expo Support

12Policy Updates

KGJS Expo reserves the right to modify this Refund Policy at any time. The latest published version on our official website will always be considered the governing version.